Refund & cancellation policy

Last updated: October 2026

Restaurant subscriptions

• You can ask for a full refund of your first subscription payment within 7 days of paying if you could not get your menu running.
• Nothing is charged for a renewal unless you renew yourself or turn on auto-renew from the wallet, and a renewal is not refundable once the new term has started.
• If you don't renew, your menu stays active until the end of the paid term.

Wallet credit

A restaurant's wallet credit can only be spent on Qaimati subscriptions. It can't be refunded as money or moved to another restaurant. If a top-up or a charge was made by mistake, contact us and we'll correct it.

Store and restaurant orders

The restaurant or store is responsible for refunding or cancelling orders under its own policy; online payments are refunded to the original payment method.

How to request a refund

Contact us on the WhatsApp support number shown on the site with your registered email and payment reference, and we will reply within 3 working days.